Terms of Service

These Terms of Service ("Terms") govern your use of the Webatrisk website and services ("Service") operated by Webatrisk ("we", "us", "our"). By accessing the Service or signing an order form, you agree to be bound by these Terms.

1. The Service

Webatrisk provides Remote Browser Isolation (RBI) as a managed service. Each browsing session runs inside an isolated Firecracker microVM and the user device receives only a sanitised DOM stream.

2. Account & eligibility

The Service is sold B2B only. To use it, your organisation must be lawfully able to enter into a contract. You are responsible for keeping your API keys and credentials confidential.

3. Acceptable use

You agree not to use the Service to:

• Violate any law, regulation, or third-party right;
• Attempt to reverse-engineer or compromise the Service;
• Access material that is illegal in your jurisdiction;
• Distribute malware, phishing content, or illegal content;
• Resell or white-label the Service without a signed partner agreement.

4. Fees & billing

Fees are specified in your order form, typically billed monthly or annually in advance on a per-seat basis. All fees are non-refundable except where required by law. We may adjust pricing with at least 30 days' notice before a renewal.

5. Service availability

We target 99.9% monthly uptime for the Service. Enterprise customers may negotiate a specific SLA with service credits in their order form. Scheduled maintenance is announced at least 48 hours in advance.

6. Data & privacy

Our handling of personal data is described in our Privacy Policy. Session content is never persisted and is destroyed at session end.

7. Intellectual property

The Service, including all software, documentation, and trademarks, is owned by Webatrisk and licensed (not sold) to you under these Terms. You retain ownership of any content you send through the Service.

8. Warranty disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, except as expressly set out in your order form or required by law. We do not warrant that every website will render identically through the Service.

9. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to these Terms is limited to the fees paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

10. Termination

Either party may terminate for material breach that remains uncured for 30 days after written notice. On termination, access ceases and unpaid fees become immediately due.

11. Governing law

These Terms are governed by the laws of the European Union jurisdiction where Webatrisk is incorporated. Disputes are subject to the exclusive jurisdiction of those courts.

12. Contact

Questions about these Terms: [email protected].